maxi

Legal Notices

CALIFORNIA

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-866-275-2677, by email at consumer.servicestidbo.ca.gov or by mail at the Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.

“RIGHT TO REFUND

You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Maxitransfers LLC. does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you.
If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money.
If you want a refund, you must mail or deliver your written request to Maxitransfers LLC. at 222 Las Colinas Blvd. W Ste. 2000 N Tower, Irving, TX 75039. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney’s fees pursuant to section 2102 of the California Financial Code.”

COLORADO

COLORADO DIVISION OF BANKING

COLORADO MONEY TRANSMITTER ACT

CONSUMER NOTICE

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a question about or problem with your transaction—the money you sent

You must contact the money transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado resident and have a complaint about the money transmitter—the company that sent your money.

All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at: Colorado Division of Banking, 1560 Broadway, Suite 975, Denver, CO 80202.

email: DORA_Bankingwebsite@state.co.us
website:www.dora.colorado.gov/dob

FLORIDA

Maxitransfers LLC. is a licensed money transmitter under Chapter 560, Florida Statutes.

If you have a question or complaint, please contact the consumer assistance division of Maxitransfers LLC at Customer Service at (866) 216-2852 (toll free) by e-mail customerservice@maxi-ms.com

Florida residents suspected violations of Chapter 560, Florida Statutes, may contact the Florida Office of Financial Regulation, with any unresolved questions or complaints about Maxitransfers LLC.at 200 East Gaines Street, Tallahassee, FL 32399 -0376, (800) 848-3792 (toll free).

ILLINOIS

Illinois Department of Financial and Professional Regulation will accept complaints at 888-473-4858, or by mail at: Illinois Department of Financial & Professional Regulations 320 W. Washington, Suite 550 Springfield, IL 62786

MARYLAND

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Maxitransfers LLC. (License # 979622, NMLS # 979622) at:
Commissioner of Financial Regulation
500 N. Calvert Street, Suite 402
Baltimore, MD 21202
Attention: Consumer Services Unit
Phone /410-230-6077 Fax/ 410-333-3866
Email: DLFRComplaints-LABORtimaryland.gov
Website : http://www.dllr.state.md.us/finance

TEXAS

If you have a complaint, first contact Maxitransfers LLC., at 1 -866-276-2852. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking: 2601 North Lamar Boulevard, Austin, TX 78705 -4294, 1-877-276-5554 (toll free), www.dob.texas.gov

WASHINGTON

Entities other than FDIC insured financial institutions that conduct money transmission activities in Washington State, including the sale of payment of money or credit are required to be licensed. If there are questions or concerns regarding a transaction with a licensee, please contact the Washington State Department of Financial Institutions at:

Division of Consumer Services
P.O. Box 41200 Olympia,
Washington 98504-1200


File a complaint online, mail or fax: https://dfi.wa.gov/consumers/loan-complaints
Call us: 1-877-RING DFI (1-877-746-4334)

Email us: CSEnforceComplaints@dfi.wa.gov


To file a complaint, please provide: the name of the company, office location, and who you contacted at the company; your name, mailing address, and ten digit phone numbers; and a simple explanation of the problem, with a list of events in chronological order, making sure to include names and dates. Be specific and as brief as possible. For electronic submission, please complete the form found on the website: www.dfi.wa.gov under Consumer Information: File a Complaint.

MINNESOTA


HELP PREVENT CONSUMER FRAUD

  • Are you sending money to claim lottery or prize winnings, or on a promise of receiving a large amount of money?
  • Are you sending money because you were "guaranteed" a credit card or loan?
  • Are you responding to an Internet or phone offer that you aren't sure is honest?
  • Are you sending money to someone you don't know or whose identity you can't verify?

If so, cancel the transaction if the payment has not yet processed. Processed transactions may not be reversible. Contact Maxitransfers LLC at Customer Service(866) 216-2852 (toll free) by e-mail customerservice@maxi-ms.com for assistance.


Licensing Information

States in which Maxitransfers
is licensed and/or operates
Governing Agency Type of license Website
ALABAMA Alabama Securities Commission Money Transmitter http://asc.alabama.gov/
ARIZONA Arizona Department of Financial Institutions Money Transmitter http://www.azdfi.gov/
ARKANSAS Arkansas Securities Department Money Transmitter http://www.securities.arkansas.gov/
CALIFORNIA Department of Business Oversight Money Transmitter http://www.dbo.ca.gov/
COLORADO Colorado Division of Banking Money Transmitter https://www.colorado.gov/dora/division-banking
CONNECTICUT Connecticut Department of Banking Money Transmitter http://www.ct.gov/dob/site/default.asp
DELAWARE State od Delaware Office of the State Bank Commissioner Check Seller, Money Transmitter http://banking.delaware.gov/
FLORIDA Florida Office of Financial Regulations Money Transmitter Part II https://www.flofr.com/
GEORGIA Georgia Department of Banking & Finance Money Transmitter http://dbf.georgia.gov/
IDAHO Idaho Department of Finance Money Transmitter http://www.finance.idaho.gov/
ILLINOIS Illinois Department of Financial and Professional Regulation Money Transmitter https://www.idfpr.com/
INDIANA Indiana Department of Financial Institutions Money Transmitter https://www.in.gov/dfi/
IOWA Iowa Division of Banking Money Services http://www.idob.state.ia.us/
KANSAS Kansas Office of the State Bank Commissioner Money Transmitter http://www.osbckansas.org/
KENTUCKY Kentucky Department of Financial Institutions Money Transmitter http://kfi.ky.gov/Pages/default.aspx
LOUISIANA Lousiana Office of Financial Institutions Non-Depository Division Check Seller, Money Transmitter http://www.ofi.state.la.us/
MARYLAND Maryland Office of the Commissioner of Financial Regulation Money Transmitter http://www.dllr.state.md.us/finance/
MASSACHUSETTS Maryland Office of the Commissioner of Financial Regulation Money Transmitter https://www.mass.gov/how-to/
MICHIGAN Michigan Department of Insurance and Financial Services Money Transmitter http://www.michigan.gov/difs
MINNESOTA Minnesota Department of Commerce Money Transmitter https://mn.gov/commerce/
MISSISSIPPI Mississippi Department of Banking and Consumer Finance Money Transmitter http://www.dbcf.state.ms.us/
MISSOURI Missouri Division of Finance Sale of Checks and Money Transmitter http://finance.mo.gov/
MONTANA N/A This State does not regulate MT -
NEBRASKA Nebraska Department of Banking and Finance Money Transmitter https://ndbf.nebraska.gov/
NEVADA State of Nevada, Dept. of Business & Industry / Financial Institutions Money Transmitter http://mld.nv.gov/
NEW JERSEY State of New Jersey Department of Banking & Insurance Foreign Money Transmission https://www.nj.gov/dobi/
NEW MEXICO New Mexico Financial Institutions Division Money Transmitter http://www.rld.state.nm.us/
NEW YORK New York State Department of Financial Services Money Transmitter https://www.dfs.ny.gov/
NORTH CAROLINA North Carolina Commissioner of Banks Money Transmitter http://www.nccob.gov/public/
NORTH DAKOTA North Dakota Department of Financial Institutions - Consumer Division Money Transmitter https://www.nd.gov/dfi/
OHIO Ohio Department of Commerce Money Transmitter http://www.com.ohio.gov/fiin/
OKLAHOMA Oklahoma Department of Banking DOB Money Transmitter https://www.ok.gov/okdocc/
OREGON Oregon Divisio nof Financial Regulation Money Transmitter http:///dfr.oregon.gov
PENNSYLVANIA PA Department of Banking and Securities / Non-Depository Licensing Office Money Transmitter https://www.dobs.pa.gov/Pages/default.aspx
RHODE ISLAND State of Rhode Island Department of Business Regulation Currency Transmitter http://www.dbr.ri.gov/
SOUTH CAROLINA South Carolina ABorney General AG Money Transmitter http://www.scag.gov/
SOUTH DAKOTA South Dakota Dept Of Labor & Regulation Money Transmitter https://dlr.sd.gov/
TENNESSEE Tennessee Department of Financial Institutions Money Transmitter http://www.tennessee.gov/tdfi/
TEXAS Texas Department of Banking DOB Money Transmitter http://www.dob.texas.gov/
UTAH Utah Department o f Financial Institutions DFI Money Transmitter https://dfi.utah.gov/
VIRGINIA Virginia Bureau of Financial Institutions Money Orders Seller & Money Transmitter http://www.scc.virginia.gov/bfi/index.aspx
WASHINGTON Washington Department of Financial Institutions Division of Consumer Services Money Transmitter (+CE) https://dfi.wa.gov/
WISCONSIN State of Wisconsin Department of Financial Ins@tu@ons Seller of Checks http://www.wdfi.org/fi/mortbank/
WYOMING Wyoming Division of Banking Money Transmitter http://wyomingbankingdivision.wyo.gov/